What you share with us, why it matters and where to ask questions.
Confirm the agency’s lawful bases, provider list, retention rules, overseas transfer safeguards and any additional notices needed for tenants, landlords and applicants. This is a working website-enquiry draft, not a verified whole-business notice.
Letsby Avenue (North) Ltd trades as Letsby Avenue. For questions about information you share with us, contact hello@letsby-avenue.co.uk, call 0113 887 9944 or write to 548 Broad Lane, Leeds, LS28 6PA. This notice covers website visits and initial enquiries. Tenancy, referencing and management activities may require additional privacy information.
The enquiry form asks for your name, email, phone number, property address or postcode and message. We also receive information you choose to send by email or discuss by phone. Please limit your message to what is relevant; we can explain how to provide any sensitive documents separately.
Enquiry information is used to respond, understand the property or service you are asking about and arrange the next step. Where you ask us to prepare a service for you, the proposed basis is taking steps at your request before a contract. General correspondence may rely on legitimate interests in answering enquiries and running the agency. Any later use needs an appropriate lawful basis and clear information about that purpose.
Information may be handled by staff and the providers supporting website hosting, form delivery, email and business administration. The website is built in Framer. Information may also need to be shared with professional advisers or authorities where justified or required. The final notice must identify the actual recipients or categories used and any overseas processing arrangements.
Records should be retained according to their purpose, the status of an enquiry, any resulting service relationship, legal requirements and the need to handle complaints or disputes. The agency's actual retention periods or decision criteria must be confirmed before this notice is published. An enquiry should not be kept indefinitely simply because storage is available.
Depending on the circumstances, you can ask for access to your information, correction of errors, deletion, restriction of use or a portable copy. You can object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier use. Some rights have conditions or exceptions. Contact us using the details above to make a request.
You can object to the use of your information for direct marketing at any time. You can also object to processing based on legitimate interests for reasons relating to your situation. Tell us which use you object to so we can consider your request. Sending a property enquiry is not, by itself, an instruction to join a marketing mailing list.
Please contact us if something about our use of information concerns you. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint. You do not have to exhaust our complaints process before approaching the ICO.
Our cookie policy explains website technologies separately. External links lead to services with their own privacy information. This notice should be reviewed whenever collection methods, providers or purposes change.